Returns Policy

Refund & Returns Policy

At Melt Spritz & Scrub, we want you to love your purchase. As our products are handmade and hygienic in nature, please read our returns policy carefully before placing an order.

Returns

Due to the nature of our products, we cannot accept returns on used or opened items for hygiene and safety reasons.

If you change your mind about your order, you may request a return within 14 days of receiving your item, provided the product is:

Unused
Unopened
In its original packaging
In a resaleable condition

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once reviewed, we will offer either:

A replacement, or
A refund, where appropriate.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method. Please allow 5–10 working days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if opened or used:

Wax melts
Room and linen sprays
Carpet fresheners
Mop, sink, or toilet fizz products
Any other fragrance-based products

Allergies and Sensitivities

Our products contain fragrance oils that may include allergens. Please read product descriptions carefully before purchasing.

We cannot offer refunds or returns based on personal scent preference or sensitivities.

If you have any questions regarding your order, please contact us:

Business: Melt Spritz & Scrub

Email: info@meltspritzscrub